Team Member at Chick-fil-A

  • June 2020

    I interviewed and was hired as a Front of House Team Member. I worked full-time until the end of summer.

  • August 2020

    I moved back to college and as a result, transitioned from a full-time employee to a seasonal employee.

  • November 2020

    For Thanksgiving, Christmas, and Spring breaks back home, I worked part-time hours.

  • May 2021

    I returned home for the summer and worked full-time hours until August when I returned to college.

  • March 2022

    I worked my last shift over spring break, knowing I’d work full-time in an internship for summer 2022.

 What I did:

    • Worked in a fast-paced environment with counter, mobile order, and drive-thru service

    • Served lines of 50+ people

    • Addressed customer questions while maintaining outstanding customer service

    • Executed personal responsibility in delivering excellence

    • Operated cash registers and credit card machines

    • Cleaned restaurant areas, restrooms, and preparation areas

    • Made desserts, beverages, and packaged meals

What I learned…

  • The power of positive body language (a smile, eye contact, and empathetic facial expressions)

  • Customer care with HEARD: Hear to understand, Empathize to feel their concern, Apologize with “I’m sorry,” Resolve the issue, Delight the guest

  • The value of “going the extra mile”

  • The ability to work quickly, efficiently, and accurately in a fast-paced environment

  • Conflict resolution

  • Multitasking

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